Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! We're seeking dedicated professionals to deliver exceptional support to our clients across Milwaukee, WI and Illinois. This is your opportunity to launch your career with a company that values growth, work-life balance, and employee development.
What We Offer:
- Competitive hourly pay with performance-based bonuses
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company match
- Tuition reimbursement program
- Clear advancement pathways to leadership roles
Ready to take the next step in your career? Apply today and interview on-site!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible schedules including nights
- Proficiency with CRM software (e.g., Salesforce)
- Typing speed of 35+ WPM
- Background check and drug screen required
- Must be authorized to work in the US