Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative! We're seeking dynamic individuals to immediately support our Fortune 500 clients. Enjoy a modern downtown Philadelphia office with free parking, comprehensive benefits, and rapid career advancement opportunities. No experience required - we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex cases
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office Suite
- Flexibility to work evenings/weekends (paid overtime)
- Pass background check and drug screening
- Must be authorized to work in the US