Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! Global Connect Solutions is seeking dedicated professionals to deliver exceptional customer experiences during evening hours across our Milwaukee and Illinois operations. This is your opportunity to launch your career with a leading provider of client support solutions.
As a key member of our team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our 24/7 service excellence. We offer competitive pay, comprehensive benefits, and a supportive team environment designed for growth.
Responsibilities
- Handle high-volume inbound customer calls and digital communications during night shifts
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify and escalate complex issues to senior support staff
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Proficiency with CRM software and multitasking tools
- Ability to work independently during night hours (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays