Job Description
Are you a night owl looking for a rewarding career in a dynamic, high-growth environment? Apex Support Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our team in San Antonio, Texas. We offer an immediate start for qualified candidates and a competitive benefits package.
Our call center provides top-tier support to clients across the nation, including Ohio, ensuring that every interaction is professional, empathetic, and solution-oriented. If you are ready to take your customer service skills to the next level with a company that values your time and effort, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a focus on resolution and customer satisfaction.
- Utilize CRM software to accurately log customer data and track issue resolution status.
- Assist customers with billing inquiries, account adjustments, and product information.
- Identify opportunities to upsell products and services in accordance with company guidelines.
- Collaborate with the team to maintain high performance metrics (CSAT, AHT).
- Adhere to all company policies, compliance standards, and safety protocols.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service environment is preferred.
- Excellent verbal communication skills and a professional phone demeanor.
- Ability to work independently and efficiently during the night shift (10:00 PM - 6:00 AM).
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be legally authorized to work in the United States.