Job Description
Join our dynamic team at Phoenix Connect Solutions for an urgent hiring event targeting local call center professionals! We're seeking motivated individuals to deliver exceptional customer experiences while building rewarding careers in Phoenix's thriving tech hub. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with accuracy
- Proficiency with CRM software (e.g., Salesforce)
- Flexibility to work evenings/weekends as needed