Job Description
Join Nexus Solutions Group's exclusive hiring event for Customer Service Representatives in Indianapolis! We're seeking passionate individuals to join our dynamic team and deliver exceptional customer experiences. This on-the-spot interview event offers a streamlined path to join a forward-thinking company with growth opportunities and comprehensive benefits.
What We Offer:
- Competitive hourly pay with performance incentives
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Paid time off and flexible scheduling
- Professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Continuously update product knowledge through training
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends as needed
- Background check and drug screen required