Job Description
Join our award-winning team as a Night Shift Customer Service Representative and launch your career immediately! We're seeking passionate individuals to deliver exceptional support experiences during our peak evening hours. Enjoy competitive pay, comprehensive training, and a dynamic remote-first work environment. Perfect for night owls seeking stability and growth opportunities in the heart of Cleveland's thriving service sector.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining SLA compliance
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify upsell opportunities for service enhancements
- Maintain detailed knowledge of products/services through continuous learning
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proven ability to navigate multiple software systems simultaneously
- Exceptional communication skills with neutral, clear articulation
- Available for consistent night shift schedule (11 PM - 7 AM EST)
- Strong problem-solving abilities with conflict resolution expertise
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Ability to work independently with minimal supervision