Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Indianapolis! We're seeking empathetic professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a dynamic environment. Our hiring event on October 15th offers on-the-spot interviews and same-day conditional offers. Bring your passion for helping others and start your career journey with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with escalation teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing product knowledge training
- Support team initiatives during peak evening hours (9 PM - 6 AM)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to work flexible night shift schedule (Sunday-Thursday, 9 PM-6 AM)
- Strong problem-solving abilities and attention to detail
- Authorized to work in the United States