Job Description
Join our elite customer service team as a Night Shift Representative for GlobalConnect Solutions! We're seeking dedicated professionals to deliver exceptional support from the comfort of their homes in Memphis, TN. This remote role offers competitive pay, comprehensive training, and growth opportunities while serving diverse clients across North Carolina and beyond. Enjoy a flexible schedule with full benefits including health insurance, 401K matching, and performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining confidentiality standards
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT scores and average handle time
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or call-center environments
- Exceptional communication skills with clear, professional phone etiquette
- Proficient in multitasking and navigating multiple software systems simultaneously
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible night shift schedule (10 PM - 6 AM CT)
- Strong problem-solving abilities with attention to detail