Job Description
Are you looking for a stable and rewarding career in customer service? Apex Support Solutions is currently hiring Night Shift Customer Service Representatives in Long Beach, CA. We are proud to offer comprehensive paid training to all new hires, ensuring you have the tools you need to succeed.
Join our dedicated team and provide exceptional support to our clients. If you are a reliable individual with a passion for helping others, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer calls with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account details.
- Document customer interactions and feedback accurately in the CRM system.
- Assist customers with troubleshooting and technical inquiries during night hours.
- Collaborate with team leads to meet daily performance and quality metrics.
- Maintain a professional and empathetic demeanor during high-volume periods.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred, but we provide paid training for motivated candidates.
- Strong verbal communication and active listening skills.
- Ability to work flexible night shifts, including weekends and holidays.
- Basic computer literacy and typing proficiency (30+ words per minute).
- Must reside in the Long Beach, CA area.