Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectPro Solutions is seeking dedicated Night Shift Customer Service Representatives for our San Diego headquarters. No experience required – we provide hands-on training to equip you with the skills needed to excel in a dynamic call center environment. Enjoy competitive pay, career advancement opportunities, and a supportive team culture while working flexible night hours. Join us and transform your future in the thriving San Diego tech sector!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service excellence
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory compliance
- Participate in continuous training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work independently and as part of a team
- Basic computer proficiency with willingness to learn new systems
- Reliable transportation to our San Diego facility
- Flexibility to work night shifts (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- No prior experience required – training provided