Job Description
Join our award-winning team as a Night Shift Customer Service Representative with comprehensive paid training! We're seeking motivated individuals in Minneapolis to deliver exceptional support while enjoying competitive pay and career growth opportunities. No prior experience required—our 4-week paid training program equips you with everything needed to succeed in a dynamic remote-support environment.
Enjoy a flexible night shift schedule (10 PM - 6 AM) with full benefits, performance bonuses, and advancement pathways into leadership roles. Our supportive culture values work-life balance and professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Comfortable with night shift schedule (10 PM - 6 AM)
- Basic computer proficiency (typing 30+ WPM)
- Customer service or tech support experience a plus
- Ability to work independently in remote environment