Job Description
Are you looking for a rewarding career with a competitive salary and flexible hours? Apex Support Solutions is currently seeking dedicated individuals to join our elite call center team in Kansas City, MO. We specialize in providing top-tier customer support and are looking for night shift representatives to join our 24/7 operations.
We pride ourselves on our culture of excellence and offer paid training for all new hires, ensuring you have the tools and knowledge needed to succeed. If you have a passion for helping others and want to grow within a stable organization, we want to hear from you.
Responsibilities
- Manage a high volume of incoming and outgoing customer calls with professionalism and empathy.
- Resolve customer inquiries and issues efficiently while adhering to company scripts and policies.
- Document all customer interactions accurately in the CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads and quality assurance to maintain high service standards.
- Provide accurate information regarding billing, technical support, or account status.
Qualifications
- High school diploma or GED required; previous call center experience is a plus but not mandatory.
- Strong verbal communication skills and the ability to listen actively.
- Proficiency with computers and basic software applications (Microsoft Office suite).
- Ability to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Reliable internet connection and a quiet workspace for remote or hybrid options.