Job Description
Launch Your Career with Paid Training!
Are you looking for a rewarding opportunity in customer service? Horizon Customer Relations is currently hiring Night Shift Customer Service Representatives in Minneapolis. We provide comprehensive paid training to ensure you have the skills and confidence to excel.
Join our dynamic team and enjoy a stable schedule with competitive pay. We value our employees and are committed to providing a supportive environment where you can grow professionally.
Why Join Us?
- Paid Training Program: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Night Shift Schedule: Enjoy a predictable work-life balance with evening and overnight hours.
- Health Benefits: Comprehensive medical, dental, and vision coverage available.
- Career Growth: Clear pathways for advancement within the company.
About the Role:
We are seeking empathetic and articulate individuals to assist customers with inquiries, product support, and issue resolution during our peak evening hours. If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage high-volume incoming calls, emails, and chat inquiries from customers.
- Resolve customer issues and complaints efficiently while maintaining a high level of professionalism.
- Follow standard operating procedures and company scripts to ensure consistent service quality.
- Document all customer interactions and account information accurately in the CRM system.
- Escalate complex issues to the appropriate supervisor or technical team.
- Identify opportunities to upsell products or services where applicable.
- Participate in daily team meetings and training sessions to enhance skills.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory (training provided).
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal communication skills with a friendly and professional tone.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and patient under pressure in a high-volume environment.
- Reliable internet connection and home office setup (if remote) or ability to commute to the Minneapolis office.