Job Description
Are you ready to join a dynamic team where your voice matters? Zenith Support Solutions is currently hiring dedicated Night Shift Customer Service Representatives to join our growing team in Portland, OR. We offer comprehensive Paid Training and a supportive environment for those looking to start or advance their career in the call center industry.
As a Night Shift Representative, you will be the face of our brand to our customers during the evening hours. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service.
Responsibilities
- Handle Inbound Calls: Manage a high volume of incoming customer inquiries professionally and efficiently.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure satisfaction.
- Documentation: Accurately record customer interactions and transaction details in our CRM system.
- Upselling: Identify opportunities to offer additional services or products that align with customer needs.
- Shift Handover: Communicate critical issues to the day shift team to ensure seamless continuity.
- Compliance: Adhere to all company policies, call scripts, and quality assurance standards.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous call center or customer service experience is a plus, but not required (we provide paid training).
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Skills: Strong verbal communication skills and active listening abilities.
- Technical: Basic computer proficiency and typing skills.
- Attitude: A positive, patient, and solution-oriented mindset.