Job Description
Join our award-winning customer experience team as a Night Shift Customer Service Representative at Nexus Solutions Inc. in Raleigh, NC! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. This is an immediate-start opportunity with competitive compensation, comprehensive benefits, and career growth potential. Work in our modern downtown office with flexible scheduling and remote hybrid options. Become part of a culture that values your well-being and professional development.
Responsibilities
- Handle high-volume inbound/outbound calls, chats, and emails with empathy and efficiency
- Resolve customer inquiries regarding products, services, and billing escalations
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex technical issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives for operational excellence
Qualifications
- Minimum 1 year customer service experience in B2B or B2C environment
- Strong problem-solving abilities with conflict resolution expertise
- Proficient in CRM platforms (Salesforce/Zendesk preferred)
- Exceptional written/verbal communication skills
- Ability to thrive in fast-paced, high-stress scenarios
- Flexibility to work nights (11 PM - 7 AM) with weekend rotation
- High school diploma or equivalent; college degree preferred
- Type 40+ WPM with 98% accuracy