Job Description
Join ConnectServe Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! This fully remote position offers the flexibility to work from anywhere in Michigan or Pennsylvania while delivering exceptional support. We're seeking empathetic professionals to handle inbound/outbound calls, resolve inquiries, and ensure customer satisfaction during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. Your role directly impacts our reputation for excellence – help us make every interaction memorable!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with escalation teams to resolve complex issues within SLAs
- Proactively identify opportunities to enhance customer experience
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to maintain product knowledge
Qualifications
- Minimum 1 year customer service experience in a call center environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM tools (Salesforce) and Microsoft Office Suite
- Ability to multitask in fast-paced, high-pressure situations
- Reliable high-speed internet connection and quiet home office
- Flexible availability to work 11 PM - 7 AM EST shifts
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred