Job Description
Are you looking for a rewarding career that offers flexibility and growth? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our remote team based in Fort Worth, Texas.
As a key member of our support team, you will be the voice of our brand, assisting customers with inquiries via phone and chat. This is a fantastic opportunity for individuals looking to work Night Shift hours from the comfort of their own home.
We pride ourselves on providing exceptional service to our clients and are looking for motivated individuals who thrive in a dynamic environment.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with empathy and efficiency.
- Use CRM software to log interactions and update customer records accurately.
- Provide product information and technical support to ensure customer satisfaction.
- Collaborate with team leads to meet daily and weekly performance KPIs.
- Maintain a professional and positive demeanor during all interactions.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service is preferred but not required (training provided).
- Must have a stable, high-speed internet connection and a quiet workspace.
- Availability to work rotating night shifts (e.g., 10 PM - 7 AM or similar).
- Proficiency in Microsoft Office Suite and web browsers.
- Strong verbal and written communication skills in English.