Job Description
Join Elite Support Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients! We're seeking empathetic professionals to deliver exceptional remote support during evening hours. Enjoy competitive pay, flexible scheduling, and a supportive virtual team environment while making a real impact from the comfort of your home office.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and precision
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Proactively identify opportunities to improve customer experiences
- Adhere to SLAs and quality metrics for all interactions
- Complete training modules to stay updated on product knowledge
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Strong typing skills (40+ WPM) and proficiency with digital tools
- Exceptional communication and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shift hours (10 PM - 6 AM CT)
- High school diploma or equivalent; college degree preferred
- Experience with Zendesk or Salesforce a plus