Job Description
Are you seeking a stable and rewarding career in Customer Service? Apex Support Solutions is expanding our team in San Antonio and is looking for a dedicated Night Shift Customer Service Representative to join us immediately.
We pride ourselves on being an employer of choice, offering comprehensive paid training and a supportive work culture. If you have a passion for helping people and thrive in a fast-paced environment, this is the perfect opportunity for you.
Why Choose Us?
- Paid Training: No experience needed? No problem! We provide full training to get you up to speed.
- Night Shift Hours: Enjoy a great work-life balance with evening shifts (e.g., 6:00 PM - 3:00 AM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits: Medical, dental, and vision insurance available after 90 days.
Responsibilities
- Manage a high volume of inbound and outbound customer calls during night shift hours.
- Resolve customer inquiries, issues, and complaints with patience, empathy, and professionalism.
- Document all customer interactions accurately in the CRM system.
- Follow standard operating procedures (SOPs) and quality assurance guidelines.
- Identify opportunities to resolve issues on the first call.
- Collaborate with the team to improve service quality and customer satisfaction scores.
- Adhere to all company policies regarding data privacy and security.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is a plus, but not required for the right candidate.
- Must be available to work night shifts, including weekends and holidays.
- Proficient in using computer applications, web browsers, and CRM software.
- Strong verbal communication skills with a clear and professional speaking voice.
- Ability to type at least 30 words per minute.