Job Description
Are you a motivated individual seeking a stable career in Customer Service? Apex Support Solutions is expanding our team in San Antonio, TX and looking for dedicated Night Shift Representatives. We provide comprehensive paid training to ensure your success from day one.
Why You'll Love Working Here:
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Paid Training: No prior experience needed; we teach you everything.
- Great Shifts: Enjoy the quiet environment of the night shift with minimal traffic.
- Benefits: Medical, dental, and vision insurance available after 90 days.
We are looking for a problem-solver who can handle high volumes of calls while maintaining a positive, empathetic attitude toward our clients.
Responsibilities
- Handle inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with account inquiries, billing questions, and technical troubleshooting.
- Document all customer interactions accurately in the CRM database.
- Follow established scripts and standard operating procedures (SOPs).
- Collaborate with team leads to improve service quality and call handling times.
- Escalate complex issues to upper management when necessary.
Qualifications
- High school diploma or GED required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Previous customer service experience is a plus but not required.
- Reliable high-speed internet connection and a quiet home office space.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong communication skills and the ability to de-escalate tense situations.