Job Description
Are you looking for a rewarding career in Customer Service with flexible night shift hours? Apex Support Solutions is currently seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in San Antonio, Texas.
We offer comprehensive Paid Training for all new hires, ensuring you have the skills and confidence to succeed from day one. If you are a great communicator with a passion for helping others, we want to hear from you!
Why Join Us?
- Paid Training Program: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Night Shift Flexibility: Enjoy a quieter work environment and better work-life balance.
- Growth Opportunities: Clear pathways for career advancement within the company.
Take the first step towards a stable and fulfilling career. Apply now to become a vital part of the Apex Support Solutions team in San Antonio!
Responsibilities
- Handle Customer Inquiries: Professionally answer incoming calls and emails regarding products, services, and account inquiries during the night shift.
- Problem Resolution: Diagnose customer issues and provide effective, timely solutions to ensure high satisfaction scores.
- CRM Management: Accurately log all interactions and updates into our Customer Relationship Management system.
- Process Orders: Assist customers with processing returns, exchanges, and new orders through our digital platforms.
- Follow-up: Conduct necessary follow-up calls to ensure issues have been resolved to the customer's satisfaction.
Qualifications
- Communication Skills: Excellent verbal and written communication abilities with a professional and empathetic tone.
- Computer Literacy: Basic proficiency with computers and navigating web-based software.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or similar schedules).
- Education: High School Diploma or GED equivalent required.
- Stress Tolerance: Ability to remain calm and composed in a fast-paced, high-volume environment.