Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative in Tucson! We're seeking dedicated professionals to deliver exceptional service while our West Coast clients sleep. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for career growth. This overnight position offers perfect work-life balance for night owls and students. Apply today for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Meet/exceed performance metrics including CSAT, AHT, and first-call resolution
- Collaborate with day shift teams for seamless customer handoffs
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in call center or high-volume environment
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities with calm demeanor under pressure
- Proficiency in multitasking with CRM systems (Salesforce experience a plus)
- Availability to work 11 PM - 7 AM Sunday-Thursday with flexible scheduling
- Valid US work authorization and reliable transportation