Job Description
Are you looking for a rewarding career in Customer Service with an Immediate Start? We are currently hiring Night Shift Customer Service Representatives in Virginia Beach, VA. Join a dynamic team that values excellence, communication, and customer satisfaction.
As a Customer Service Representative, you will serve as the primary point of contact for our clients, handling inquiries via phone and chat. We offer a comprehensive benefits package, including health insurance, paid time off, and a competitive shift differential for night work.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on first-contact resolution.
- Assist customers with product information, account inquiries, and troubleshooting.
- Log detailed interactions and update customer records accurately in our CRM systems.
- Identify opportunities to upsell products or services while maintaining a customer-centric approach.
- Collaborate with team leads to resolve complex service issues and improve processes.
- Adhere to all call scripts, quality assurance guidelines, and company policies.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments preferred.
- Must be available to work night shifts (e.g., 11:00 PM - 7:00 AM).
- Reliable, high-speed internet connection and a quiet home office environment.
- Strong verbal communication skills and the ability to type at least 35 WPM.
- Problem-solving mindset with a patient and empathetic demeanor.