Job Description
We are seeking a highly motivated Night Shift Customer Service Representative to join our dynamic team in Washington, DC. In this pivotal role, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and empathy during the late hours. We offer a competitive hourly rate with shift differentials, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $25.00/hour with shift differentials.
- Flexible Scheduling: Stability with the flexibility you need.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of DC.
Job Overview:
As a Night Shift Representative, you will serve as the voice of our brand, providing exceptional service to our clientele while they shop and transact with us.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues and complaints with patience and professionalism.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and escalate urgent issues to the appropriate team leads or supervisors.
- Provide product and service information to customers to enhance their experience.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
- Monitor call queues to ensure service level agreements (SLAs) are met.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or call center operations (1+ years preferred).
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and attention to detail.
- Must be available to work rotating night shifts, including weekends and holidays.
- Ability to work independently with minimal supervision.