Job Description
Are you a night owl looking for a rewarding career from the comfort of your home? Apex Support Solutions is seeking dedicated Customer Service Representatives to join our elite remote team. We offer competitive pay, comprehensive benefits, and a supportive culture for our night shift crew.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with empathy and efficiency. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering excellence, even after hours.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour.
- Flexible Schedule: 40 hours per week, night shift (10:00 PM - 6:00 AM).
- Work From Home: No commute, save money and time.
- Benefits: Medical, dental, and vision insurance.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, chat, and email.
- Resolve complex customer issues with patience and accuracy.
- Update customer account information and resolve tickets in the CRM system.
- Escalate unresolved issues to the appropriate department.
- Adhere to all company policies and quality assurance standards.
- Participate in daily team huddles and training sessions.
Qualifications
- High school diploma or GED equivalent required.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Previous customer service experience is preferred but not required.
- Strong verbal and written communication skills.
- Ability to work night shifts (10 PM - 6 AM) consistently.
- Proficiency with computers and standard software applications.