Job Description
Join our award-winning customer service team and become the voice of innovation! Global Connect Solutions is seeking dedicated Night Shift Customer Service Specialists to deliver exceptional support experiences from our state-of-the-art Kansas City facility. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic, 24/7 environment.
Why You'll Love Working With Us:
- Significant shift differential for night hours
- Free parking and transit reimbursement
- Tuition assistance program
- Health/dental/vision insurance starting Day 1
- 401(k) with 6% company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics (20+ calls/hr)
- Collaborate with team members to resolve complex cases
- Participate in ongoing training and development programs
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Ability to work independently in a fast-paced environment
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screening
- Reliable transportation for night shift hours