Job Description
Are you ready to join a dynamic team with an immediate start date?
We are looking for a dedicated Night Shift Customer Support Specialist to join our operations in Seattle. If you thrive in a 24/7 environment and have a passion for helping others, this is your chance to advance your career with flexible hours and competitive pay.
As a key member of our support team, you will play a crucial role in ensuring our clients have a seamless experience around the clock. We offer a modern work environment, comprehensive benefits, and the opportunity to work in one of the most vibrant tech hubs in the country.
Responsibilities
- Provide high-quality technical support and troubleshooting for clients during night and weekend shifts.
- Resolve customer inquiries via chat, email, and phone with a focus on first-contact resolution.
- Document detailed technical issues and resolutions in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Stay updated on product features and industry best practices.
- Assist in training new hires on night shift protocols.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Customer Service is a plus.
- Proven experience in customer support or technical troubleshooting.
- Must be available to work weekends, nights, and holidays as required.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable high-speed internet connection and a quiet home office setup.