Job Description
Are you looking for a job that fits your lifestyle? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our team in Oakland, CA. We offer a competitive salary and the flexibility you need to balance work and life, including weekend shifts and a quiet working environment.
We are looking for 'night owls' who are passionate about helping customers resolve their technical issues. This is an excellent opportunity for those seeking flexible weekend jobs or night shift jobs in the Bay Area.
Why Join Us?
- Competitive hourly rate ($22 - $28/hr).
- Flexible scheduling options.
- Comprehensive benefits package including health, dental, and vision.
- Opportunity for career growth within a growing tech company.
Don't miss out on this chance to advance your career in a role that respects your time. Apply today!
Responsibilities
- Provide exceptional technical and general support to customers via phone, email, and live chat during night and weekend shifts.
- Resolve complex customer inquiries efficiently while maintaining a high level of empathy and professionalism.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity and knowledge transfer.
- Identify trends in customer issues and provide feedback to the product and development teams.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Must be available to work a flexible schedule including nights and weekends (including holidays).
- Strong problem-solving skills and the ability to troubleshoot technical issues calmly.
- Excellent written and verbal communication skills.
- Proficient in using computer systems, Microsoft Office Suite, and CRM software.