Job Description
Join Oakland Community Services at our exclusive hiring event for passionate Customer Service Representatives! We're seeking dedicated locals to serve our vibrant community with exceptional support. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Why Join Us?
- Competitive hourly wage with performance bonuses
- Health, dental, and vision insurance
- Paid time off and retirement plans
- On-the-job training and advancement paths
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries, complaints, and service requests efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Participate in community outreach initiatives
- Meet performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly valued
- Valid California driver's license for local travel