Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Customer Service Representatives for immediate openings in Chicago, New York, and fully remote positions. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on customer satisfaction. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficient in Microsoft Office and CRM platforms
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Reliable internet connection for remote work