Job Description
Launch your customer service career with paid training at ConnectServe Solutions! We're urgently hiring enthusiastic individuals in Indianapolis to join our dynamic call center team. No experience needed – we provide comprehensive paid training to equip you with the skills for success. Enjoy competitive pay, career advancement opportunities, and a supportive work environment. Join us and become part of a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve customer issues using established protocols
- Meet and exceed performance metrics (call volume, quality scores)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Continuously develop product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible hours including evenings/weekends
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Indianapolis location
- Must pass background check and drug screening