Job Description
Join our award-winning call center team in sunny San Diego! We're offering fully PAID training for motivated individuals seeking stable careers with growth opportunities. As a night shift agent, you'll provide exceptional customer support while enjoying competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we invest in your success!
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance bonuses
- Free parking and transit stipend
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM software and knowledge bases
- Meet/exceed quality and productivity metrics
- Document interactions accurately in customer profiles
- Collaborate with team leads to improve service delivery
- Adhere to security protocols for sensitive data
Qualifications
- High school diploma or equivalent
- Ability to work nights (10 PM - 6 AM)
- Strong verbal communication skills
- Basic computer proficiency
- Reliable transportation to downtown location
- Customer service mindset
- Ability to pass background check