Job Description
Join our award-winning call center team with comprehensive paid training! We're seeking motivated individuals for our night shift positions in San Diego. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, flexible scheduling, and a supportive environment with growth opportunities into leadership roles. Why join us?
- Full paid training program (4 weeks)
- Night shift differential pay
- Health benefits after 90 days
- Career advancement path
- Modern downtown location
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service quality
- Adhere to HIPAA/FCC compliance standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency
- Problem-solving mindset
- Reliable transportation to downtown San Diego
- No call center experience required