Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectFirst Solutions is seeking motivated individuals for full-time Call Center Agent positions in Denver. No prior experience required – we provide everything you need to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our supportive team environment.
Our 4-week paid training program covers:
- Customer service excellence techniques
- CRM software mastery
- Conflict resolution strategies
- Product knowledge for Fortune 500 clients
Join us to build valuable skills while making a difference in customers' lives!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve service issues with empathy and efficiency
- Document interactions accurately in company systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing skill development sessions
Qualifications
- No prior call center or customer service experience required
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screen