Job Description
Join our award-winning call center team with comprehensive paid training! ConnectServe Solutions is seeking motivated part-time Customer Service Representatives to deliver exceptional support to our clients in Washington DC. No experience required – we provide all necessary training to help you succeed in a dynamic, fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a target-driven environment
- Must pass background check and drug screening
- Available to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required