Job Description
Join our award-winning team with paid training to launch your career in customer service! We're seeking motivated individuals for part-time call center positions across North Carolina and Virginia. No prior experience required – we'll equip you with the skills to succeed in a dynamic, supportive environment.
Why Choose Us?
• Competitive hourly wages with growth potential
• Comprehensive paid training program (2 weeks)
• Flexible scheduling options
• Health benefits for full-time equivalents
• Career advancement opportunities
Work remotely from our Charlotte hub or our Virginia Beach location. Perfect for students, career changers, and those seeking flexible work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in customer databases
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable high-speed internet for remote work
- Customer service mindset (patience and problem-solving)
- Availability to work evenings/weekends