Job Description
Join our award-winning call center team in Jacksonville, FL with comprehensive paid training and competitive benefits! We're urgently hiring motivated individuals for entry-level customer service roles with rapid advancement opportunities. No experience required – we provide everything you need to succeed. Enjoy a supportive team environment, flexible scheduling options, and performance-based bonuses. Build your career in a thriving industry while making a real impact on customers' lives. Apply today to start your journey with one of Jacksonville's top-rated employers!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency with typing 25+ WPM
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with problem-solving aptitude
- No prior experience required – training provided
- Must pass background check and drug screening
- Reliable transportation to our Jacksonville facility