Job Description
Join Elite Customer Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals for full-time call center positions in Wichita, KS. No prior experience required – we invest in your success through hands-on training, mentorship, and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment while providing exceptional service to our diverse client base.
What We Offer:
- Full paid training program ($15/hr during training)
- Performance-based bonuses and incentives
- Health benefits, 401(k) matching, and paid time off
- Clear career path to leadership roles
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Wichita facility
- Passion for helping others and learning new skills
- No call center experience required – training provided!