Job Description
Transform your career with our paid training program! Elite Customer Solutions is seeking motivated individuals for night shift call center roles in San Diego. No experience required – we provide comprehensive training to launch your customer service career. Enjoy competitive pay, performance bonuses, and a supportive team environment. Perfect for night owls seeking stability and growth opportunities!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account-related issues
- Meet/exceed performance metrics (call time, quality scores)
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service delivery
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency (typing 30+ WPM)
- Customer-focused mindset and problem-solving abilities
- Must pass background check and drug screening