Job Description
Join our award-winning team as a Night Shift Customer Service Representative in beautiful San Diego! We're hosting an exclusive hiring event for motivated professionals seeking a dynamic career with growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters.
What We Offer:
- Competitive hourly rate + performance bonuses
- Full benefits package including health insurance and 401(k)
- Clear career advancement paths
- Paid training and development programs
- Modern downtown workspace with stunning harbor views
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex customer issues using CRM systems and knowledge bases
- Document interactions and update customer records accurately
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain performance metrics for call quality and resolution times
- Participate in continuous improvement initiatives
- Support team objectives during peak night shift hours
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexibility to work nights (10 PM - 6 AM)
- Reliable transportation to downtown location