Job Description
Are you looking to launch a stable, high-growth career in customer service?
Apex Support Solutions is currently hiring full-time Call Center Representatives in Seattle, WA. We offer a comprehensive Paid Training Program designed to set you up for success without requiring prior experience. Join a company that values your growth and offers a supportive, modern work environment.
What We Offer:
* Paid Training: Zero cost to you, fully funded by the company.
* Competitive Hourly Rate: Starting at $18.00/hr.
* Full Benefits Package: Medical, dental, and vision insurance.
* Career Advancement: Clear pathways to Team Lead and Management roles.
* Remote/Hybrid Options: Flexible schedule with overtime available.
Apex Support Solutions is currently hiring full-time Call Center Representatives in Seattle, WA. We offer a comprehensive Paid Training Program designed to set you up for success without requiring prior experience. Join a company that values your growth and offers a supportive, modern work environment.
What We Offer:
* Paid Training: Zero cost to you, fully funded by the company.
* Competitive Hourly Rate: Starting at $18.00/hr.
* Full Benefits Package: Medical, dental, and vision insurance.
* Career Advancement: Clear pathways to Team Lead and Management roles.
* Remote/Hybrid Options: Flexible schedule with overtime available.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Assist customers with account inquiries, technical troubleshooting, and billing questions.
- Document all customer interactions accurately and professionally in our CRM software.
- Resolve customer complaints and issues with patience, empathy, and a focus on first-call resolution.
- Collaborate with the support team to improve overall service quality and workflow.
- Meet and exceed daily and weekly performance metrics (KPIs) including call handling time and satisfaction scores.
- Stay up-to-date on product knowledge and training materials to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work full-time hours, including weekends and holidays as needed.
- Reliable internet connection and a quiet workspace (if working remotely).
- Strong problem-solving abilities and a positive, customer-centric attitude.
- Willingness to complete the paid training program.