Job Description
Launch your customer service career with our paid training program for Chat Support Agents in Philadelphia! No experience required – we provide comprehensive training to transform you into a customer service superstar. Join our dynamic team and enjoy competitive pay, benefits, and growth opportunities.
Why Join Us?
- Full-time position with paid 4-week training program
- Starting salary of $16.50/hour + performance bonuses
- Health insurance, 401(k) matching, and paid time off
- Modern downtown Philadelphia office with transit access
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve customer inquiries, technical issues, and billing questions
- Maintain detailed records of customer interactions in CRM system
- Collaborate with team to resolve complex escalations
- Meet key performance metrics (response time, CSAT scores)
- Continuously improve product knowledge and service techniques
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills (native English proficiency)
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and multitasking abilities
- Customer-focused mindset with empathy and patience
- Must be able to work on-site in Philadelphia, PA
- No prior experience required – we train you!