Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative with night shift availability. At Apex Solutions Group, we empower our agents to deliver exceptional service from the comfort of their homes. This full-time position offers competitive compensation, comprehensive benefits, and a supportive virtual environment designed for success.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision insurance
- Paid training and career development programs
- Equipment stipend for home office setup
- Flexible scheduling with fixed night shifts
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and product-related issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Quiet, dedicated home office environment
- Reliable high-speed internet connection
- Ability to work independently and as part of a team
- Availability for night shifts (10 PM - 6 AM PT)
- High school diploma or equivalent required