Job Description
Join our dynamic team at Apex Solutions Group! We're hosting a exclusive hiring event for passionate individuals seeking entry-level Customer Service Representative opportunities in Detroit, MI and Ohio. No experience necessary – we provide comprehensive training to launch your career in customer support. Work in a fast-paced environment where your communication skills and problem-solving abilities are valued. Enjoy competitive pay, benefits, and growth opportunities. Apply today and take the first step toward a rewarding career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with patience and resilience
- Detail-oriented with organizational abilities
- Willingness to learn new technologies and procedures
- Valid government-issued photo ID