Job Description
Join our award-winning customer experience team as a Full-Time Call Center Agent with the flexibility to work remotely from Virginia Beach! We're seeking dynamic professionals to deliver exceptional support while enjoying a competitive compensation package and comprehensive benefits. As a key member of our virtual team, you'll represent industry-leading brands and make meaningful connections with customers every day.
Why ConnectSolutions?
• Industry-leading training and career advancement
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Remote work equipment provided
• Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads on process improvements
- Participate in ongoing training and coaching sessions
- Maintain product knowledge across client portfolios
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software and multitasking
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts including weekends
- Passion for problem-solving and customer advocacy