Job Description
Launch your career with our comprehensive paid training program for Customer Service Representatives! At Nexus Customer Solutions, we invest in talent through industry-leading training designed to transform motivated individuals into customer service experts. Enjoy competitive pay, full benefits, and growth opportunities in a supportive environment.
Our Jacksonville team serves Fortune 500 clients with cutting-edge solutions. This role offers hands-on experience in CRM systems, conflict resolution, and multi-channel support. No prior experience required – we provide everything you need to succeed!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using Zendesk and Salesforce platforms
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency with typing 35+ WPM
- Passion for helping others and problem-solving
- U.S. work authorization required