Job Description
Are you looking for a career opportunity that offers stability, growth, and a unique schedule? Apex Support Solutions is currently seeking dedicated Customer Service Representatives for our Night Shift team. We provide paid training to ensure you have the skills needed to excel in the role.
Join a dynamic team in the heart of Texas where your voice matters. We are looking for individuals who are passionate about helping others and are ready to start a rewarding career path. Whether you are an experienced professional or just starting out, our paid training program will set you up for success.
Why Choose Us?
- Paid Training Program: No experience required; we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Flexible Scheduling: Enjoy the quieter atmosphere of the night shift with less traffic.
Don't miss this chance to advance your career. Apply today and take the first step towards a brighter future!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, and account details.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team leads to improve service quality and workflow.
- Identify opportunities to upsell or cross-sell products when appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong verbal communication skills with a professional telephone manner.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work independently with minimal supervision.
- Must be a reliable and punctual team player.