Job Description
Are you looking for a rewarding career with comprehensive paid training? Horizon Support Services is seeking dedicated individuals to join our dynamic team as Part-Time Call Center Representatives. We are expanding our operations in Raleigh, NC, and are looking for passionate people to join our family.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring an exceptional customer experience. We value soft skills, attitude, and a willingness to learn. No prior call center experience is required—we will train you!
Whether you are based in Raleigh or surrounding areas in North Carolina, we offer flexible scheduling to fit your lifestyle.
Responsibilities
- Handle Inbound & Outbound Calls: Assist customers with product information, account inquiries, and service requests in a professional and polite manner.
- Resolve Customer Issues: Troubleshoot problems and provide effective solutions to ensure high customer satisfaction scores.
- Perform Data Entry: Accurately update and maintain customer records in our CRM system during and after every interaction.
- Meet Performance Metrics: Adhere to call scripts, maintain call quality standards, and achieve daily/weekly KPI targets.
- Provide Product Knowledge: Learn and demonstrate in-depth knowledge of our services to educate customers effectively.
- Escalate Complex Issues: Recognize when a situation requires management intervention and escalate appropriately.
- Flexible Shift Availability: Work part-time hours that fit your schedule, including evenings and weekends as needed.
Qualifications
- Education: High school diploma or GED required.
- Communication Skills: Excellent verbal communication skills with a clear and friendly telephone voice.
- Computer Proficiency: Basic computer skills and typing speed of at least 35 WPM.
- Reliability: Must have reliable internet access (for remote roles) and a quiet workspace.
- Problem Solving: Ability to think on your feet and de-escalate tense situations calmly.
- Attendance: Strong work ethic and punctuality are essential.
- Language: Proficiency in English (written and verbal).