Job Description
Join our award-winning team as a Customer Service Representative with paid training! No experience needed – we provide comprehensive paid training to launch your career in customer service. At Elite Support Solutions, we value growth and offer clear advancement paths to team lead and supervisor roles. Enjoy a supportive environment with competitive pay, benefits, and opportunities to develop professional skills that last a lifetime. Urgent hiring for multiple positions! Apply today to start your journey with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics (call time, resolution rate)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, CRM software)
- Positive attitude with problem-solving aptitude
- Reliable attendance and punctuality
- Customer service mindset (empathy and patience)
- Willingness to complete paid training program